Our packaging is made from 100% post-consumer recycled material. Contrary to traditional packaging, our recycled poly mailers require less oil to produce and result in reduced carbon emissions. 

To eliminate excess waste, we produce only a limited quantity of products for our seasonal collections. Once they're sold out, they're gone. 

Items from our Essentials Collection are available at all times. 

If you are purchasing from a limited-edition collection, we recommend ordering a size up if in between sizes. For more information about sizing, see our sizing chart. 

As well, we recommend the following instructions for your purchase to conserve energy & avoid shrinkage: Machine-Wash Cold, Dry Low.

Aligned with our Zero-Waste Initiative, we do not offer returns or exchanges on any of our limited-edition collections.

However, we DO offer returns & exchanges for products from the Essentials Collection. These are our staple products and we always carry stock. If you'd like to return or exchange a purchase from the Essentials Collection, please contact us at hello@kealoha.co using the email address that you used for the purchase and we will begin processing your return/exchange within 24-48 hours. 

If you are unsure about sizes, we recommend ordering a size up if between sizes. As well, we recommend the following instructions for your purchase to conserve energy and avoid shrinkage: Machine-Wash Cold, Dry Low.

For more information about sizing, see our sizing chart.

If you are unhappy with your purchase for any reason, please don’t hesitate to contact us at hello@kealoha.co. We will get back to you as soon as possible.

You'll receive your order via USPS within 2-5 days of purchase.

We will send you an email confirmation once your order has been shipped, along with your tracking number.

To cancel or change your order, email hello@kealoha.co with your order number and your request ASAP. If your order has already shipped when you submit the cancel/change request, we kindly ask that you wait to receive your package before submitting a request. 

For pre-orders, please email us at hello@kealoha.co if you would like to cancel or change your order. For limited-edition collections, please contact us ASAP before the collection ends so that we can properly process your request. If you submit a request after the collection ends, we cannot guarantee that your request will be honored. 

We use the shipping information based on the information provided upon placing your order. We are not liable for lost, held, damaged packages, or delivery errors because of an incorrect shipping address.

If you realize you’ve provided the wrong shipping address, please contact hello@kealoha.co as soon as possible.